Refund policy

Refund & Return Policy

Due to the nature of trading card products, Zetronex does not accept returns, exchanges, or refunds on sealed Trading Card Game products once delivered. This policy helps ensure that all products remain authentic, untampered with, and in their original condition.

If your order arrives damaged, please contact us immediately via email and provide clear photographs of the package, shipping label, and affected product. Do not open the booster box or discard any packaging materials, as this may affect our ability to investigate the issue.

Keeping the product sealed and preserving all packaging allows us to assess the damage, work with the courier where necessary, and determine the most appropriate solution as quickly as possible.